8 Characteristics of Top Managed Service Providers

October 10, 2018 0 News & Blogs

Technology plays a vital role in the workplace, and the use of a top Managed Service Provider (MSP) is an excellent way to gain an edge over competitors. An MSP helps alleviate your company burdens by using IT operations and technology to improve employee productivity, ease the day-to-day business operations and mitigate business risks that plaque many small businesses. Companies in all industries have a wide variety of Managed Service Providers available, but remember: not all IT providers are created equal. It is critical to do the research necessary to ensure the IT provider you choose is the best one for your company.

Currently narrowing down your options? Before you pick an IT provider, consider the eight attributes listed below. To make sure you get what you’ve paid for, any Managed Service Provider you choose needs to excel at every single one of them.

#1 Excellent Customer Service 

Excellent customer service is critical in today’s business world. In fact, since customer relations are key in any service industry, it can be the difference between helping a business succeed or causing it to fail! Knowing this, it is vital that you use a Managed Service Provider with a reputation for excellent customer service, especially one that goes above and beyond to meet your business needs. Consider the following characteristics: Does your MSP answer the phone quickly? Are they attentive throughout the entire call? Do you have confidence in its ability to proactively solve any technical issues? As a partner of your business, your MSP should be at the center of all your company goals and initiatives. An MSP who excels at customer support won’t just make you a satisfied customer; it will turn you into an advocate for their brand.

#2 Around-the-Clock Support

One of the first services you should look for from your IT provider is around-the-clock tech support. IT issues can arise at any time, and it is essential to work with a Managed Service Provider that you can easily access day or night. An IT provider that offers around-the-clock support will not only minimize downtime for your business, but it will keep making your company more efficient and ultimately boost productivity—leaving you and your employees free to focus on other critical operations of your business. Regardless of what you think you need, if the MSP you’re considering doesn’t offer 24/7 support, trust us: they’re not the one for you.

#3 Business Risk Mitigation: Disaster Recovery, Backup & Managed Security

Cyber attacks can occur at any time, and when they do, they can be detrimental to a company. (In some cases, an attack can even put a company out of business!) That’s why it’s important to have a Managed Service Provider on your side to facilitate all risk mitigation when it comes to the security of your technical systems.

Similarly, anything can cause data loss, from natural disasters and unexpected hardware failure, to cyber attacks and something as simple as an employee error. An MSP with strong data recovery services can ensure that you have access to your offsite data backups and cloud servers, thus allowing your company to stay intact even while office systems are down. These security and disaster recovery services are especially crucial for companies in Florida, as hurricanes are a constant threat each year. By handling all of your disaster recovery, backup and managed security needs, a good Managed Service Provider will ensure none of your client, company, financial or operations data is compromised or lost.

#4 Versatile IT Portfolio

A top Managed Service Provider won’t be limited to performing only a few IT services. Instead, the right one for you will be able to provide a wide variety of IT services and easily integrate into your technical systems and those of any companies you work with. For example, one business may need a private cloud server, while another may prefer to use Azure or AWS. You want to make sure you work with a versatile IT provider with a full portfolio of services that can offer and accommodate every IT solution your company needs.

Remember: Ultimately, you want your MSP to be an arm of your business. Therefore, it goes without saying that the MSP you hire should have a full portfolio of IT services, or at the very least, strong partnerships with other providers who can fill service gaps to ensure it meets your company needs. 

#5 Flexibility

The business world is always evolving, and it is important to hire a Managed Service Provider that can scale with your company’s future business development. Flexibility is key; some companies may get larger, but if your business model is one that has peak and non-peak seasons, it may need to scale down, too. These scalability options are wide-ranging and include network monitoring, equipment upgrades, data storage and more. Discussing and understanding the scope of an MSP’s scalability, as well as its ability to ride the wave of your business model, is essential when deciding whether or not to partner with it.

#6 Local Support

Being local is key. While an MSP does not need to go onsite for everything, in a real emergency, it’s comforting to know you have that option. If you can find a qualified MSP in your area, or at the very least, one that can and is willing to travel to you quickly, your company will get an added level of personal service that money can’t buy.

#7 Experience in Your Industry 

It’s always smart to hire an IT provider that specializes in your company’s particular business niche. For example, a medical company may need to consider an IT provider that is familiar with the most recent HIPAA laws. A law firm should consider an MSP that specializes in the latest legal regulations or has extensive experience working with other law firms. Asking these questions early on in the negotiation process is a great way to find out which Managed Service Provider is perfect for your company.

#8 Awards, Recognition & Client Testimonials

The IT world is highly competitive, so it’s a good idea to look for a Managed Service Provider that has won various industry awards and is recognized as a top name in its field. Even more important, however, are client referrals. Work with an IT Provider that colleagues you trust swear by, and you can usually rest assured that you’ll get everything your business needs. An award-winning, trustworthy company will no doubt give you the best IT services on the market, access to innovative technology and excellent cybersecurity—all items that are critical to your company’s success.

As one of the leading IT providers in Florida, Compass MSP offers top-quality IT solutions to help your business reach its utmost potential. Customer service is at the backbone of what we do, and we always have professionals on hand to answer any questions or concerns you might have. We take pride in building long-term relations with our clients by offering the best IT services available—and our numerous awards and client testimonials speak for themselves.

If you’d like more information about CompassMSP, or are interested in talking to us about our services, feel free to reach out at any time and schedule a free consultation.


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