Comparing the Best IT Support Options for Law Firms

March 21, 2019 0 News & Blogs

A Managed IT Service provider offers a variety of benefits for law firms, such as gaining access to new technology, cloud computing, cyber-security, and around-the-clock monitoring services. However, IT support is also available in different capacities, and it is essential to perform the necessary research beforehand to identify the best option for your law firm.

Here are just a few examples of the various types of IT services available for small to medium-sized law firms.

#1 In-House IT Employee
An in-house IT employee has limited access to technology tools and may not be available at all times. Job performance may also suffer, as multi-tasking on a variety of IT projects is never an easy chore for one person. It is also important for a law firm to develop a contingency plan for whenever an in-house IT employee isn’t available, as technical issues can arise at any time and cause many hours of downtime. An in-house IT employee may also specialize in specific functions, while also struggling in other areas. Ultimately, an in-house IT employee doesn’t have the necessary resources or skills to compete with a managed services provider.

#2 External IT Employee
An external IT employee is similar to an in-house IT employee in many ways except they only visit your company whenever you need them. Typically, an external IT employee is a more affordable option than hiring an internal IT employee, but they may not always be available if you experience an emergency, such as a cyber attack or a data breach. For example, an outside IT consultant usually works with multiple businesses and doesn’t have the additional resources to handle large-scale issues. An outside IT employee may also not have the knowledge and experience to monitor your IT network, which is just one more reason to consider using a managed services provider.

#3 Co-Managed IT Services
Co-managed IT services is another option for law firms, as a managed service provider will work directly with your in-house IT team. Co-managed IT services offer additional flexibility, such as the ability to quickly scale up or down to meet the ever-changing needs of your legal firm. Your in-house IT employees will also focus on more specific duties, while a managed services provider will automatically handle other IT related tasks. You will also gain access to various technology certifications to ensure that your legal firm has the latest tech available. Ultimately, a co-managed IT service company will increase productivity in the office and is always available to answer any technical questions.

#4 Fully Managed IT Services
Fully managed IT services eliminates the need to hire internal IT employees and is an excellent way to save money in the long-term. A service-level agreement (SLA) is the contract between your law firm and a managed service provider that details the IT services that your business will receive and the response rate for handling any technical issues in the workplace. These service level agreements can also cover many topics, such as access to cyber-security protection, around the clock monitoring, vendor management, vCIO, and much more. Fully-managed IT services will give your legal firm access to experienced IT professionals, and you will never have to worry about the employee turnover rate that is common with an in-house IT team.

CompassMSP is one of the top IT providers focusing on meeting the needs of small to medium-sized law firms. while also providing the best customer support available. The world of technology is continually changing, and the partnership of a managed service provider is essential to the long-term success of any law firm.

You can reach out to us today to schedule a free consultation and learn more about the importance of IT support in the workplace.

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