Dispatcher I

LOCATIONS:

  • Miami, Fl

CompassMSP has been providing high-quality technology solutions designed to solve complex business issues since 2002. We offer a full range of secure IT services including managed IT, cyber security, data center, and hosting services. We are well positioned for significant growth in the coming years, and currently, have an opening for a Talented and Friendly Dispatcher I in our Jacksonville Florida location.

 

For more information, please visit: https://www.compassmsp.com/

Position Summary

CompassMSP is looking to add a warm and friendly Dispatcher to our growing family. This position is for a Dispatcher to triage and route calls accordingly to support Engineers in their Day to day duties. An ideal candidate will have real-world experience answering calls and providing 1st level support to our clients.

Responsibilities

Responsibilities in this position include, but are not limited to:

  • Answering calls and project a Friendly and Empathic Aura to Clients
  • Providing direct end user support for client issues using basic troubleshooting skills
  • Triaging service requests/incidents to prioritize service board tickets and email requests
  • Making sure all Service Board Request are handled within SLA time frames
  • Following Standard Operating Procedures (SOP) for day-to-day activities
  • Performing light office administration duties
  • Control inventory for office supplies and refreshments
  • Assisting sales and marketing staff with planning and scheduling networking events
  • Other Duties as assigned

Qualifications

The successful candidate will possess the following qualifications and skills:

  • Must have a warm and Friendly Demeanor and be great on the phones.
  • Minimum 1 years’ experience in a technology consulting role or front desk role
  • A highly entrepreneurial spirit … a “make it happen” attitude and approach.
  • Must possess a high degree of intelligence, competence, maturity, adaptability, resilience, integrity, and initiative
  • Clear, logical, and persuasive communication skills with an ability to work closely with executives and employees at all levels
  • Excellent attention to detail

To be considered for this position, please email your resume in confidence to jobs@compassmsp.com