Senior Engineer

LOCATIONS: New York, NY

CompassMSP has been providing high-quality technology solutions designed to solve complex business issues since 2002. We offer a full range of secure IT services including managed IT, cyber security, cloud solutions, hosted VOIP and software development services.

Position Summary:

 

This position is strong in all the most common and popular networking technologies. They are a good communicator and a person who can manage well when the client needs strong guidance. This person should be prompt and know the importance of communicating ETA’s to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN’s, firewalls, backup systems and more.

 

Responsibilities:

 

Responsibilities in this position include, but are not limited to:

  • Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email
  • Perform maintenance, installations, and upgrades to clients’ local and wide, wired and wireless area computer Install and test network servers, operating system software, routers, switches, email accounts, set up laptops/desktops, and migrate clients into the cloud and other related network components/equipment.
  • Plan and implement technology upgrades and re-architecture from traditional client server deployment to a centralized deployment
  • Perform network monitoring diagnostics, proactive and preventative maintenance to ensure that network systems are operational and running at peak performance
  • Provide escalation level support for challenging tickets
  • Ensure 24×7 coverage of the NOC by maintaining NOC Operators duty schedule
  • Ensure NOC team achievement of the production Service Level Agreement (SLA)
  • Provide consistent monitoring of Backup and Disaster Recovery devices and manage failures as required
  • Take ownership of all NOC management servers (RMM) and hosting (Cloud) providers, Firewall managements systems, Centralized Antivirus Management Systems, Client Patch Management
  • Assist Lead Engineers on projects as needed
  • Maintain proper documentation of systems, licensing, applications, and network topology for
  • Record and document work completed and in-progress; assist in updating network documentation to record installations, upgrades, configurations,
  • Travel to and from clients work sites with personal vehicle
  • After hours support rotation
  • Follow Standard Operating Procedures for day-to-day
  • Other Duties as assigned

 

Qualifications and Skills:

 

The successful candidate will possess the following qualifications and skills:

  • BS/BA in Computer Engineering, similar technology discipline, or equivalent experience
  • Minimum 5 years’ experience in a technology consulting role
  • Experience installing, configuring, maintaining, and troubleshooting:
    • VMware and Veeam Implementation and Administration
    • Perform network management activities to include, but not limited to, Active Directory, Domain Name Server (DNS) services, and Virtual Private Networks (VPN), disk space allocation, wireless access privileges, network performance monitoring systems, system logs,
    • Creating policies and procedures
    • Configuring, supporting, and troubleshooting Sonicwall firewalls from scratch and implementing layer 3 routing and VLAN segmentation
    • Microsoft SharePoint implementation and administration
    • Microsoft SQL Server implementation and administration
    • Mac OS X
    • Dell and HP servers/desktops/laptops
    • Apple desktops/laptops
  • A highly entrepreneurial spirit … a “make it happen” attitude and
  • Must possess a high degree of intelligence, competence, maturity, adaptability, resilience, integrity and initiative
  • Clear, logical and persuasive communication skills with an ability to work closely with executives and employees at all levels
  • Excellent attention to detail