Managed IT
Our solutions are tailored to meet the unique needs of our clients. Whether you’re looking to outsource your IT operations (CompassComplete), or simply trying to find a partner to support your existing IT department (CompassComplementary), we have the solution!
Managed IT Services
CompassComplete (IT as a Service)
SMB clients frequently don’t have sufficient resources to operate a full-IT staff; this is where we come in. Our CompassComplete package provides full-scale IT services comparable to an in-house IT department, including:
CIO Services:
- Architecture/Design
- Service Management & Continuous Improvement
- Technology Trends, Analysis & Benefits
- Vendor Management
- Technology Procurement
- Asset/License Management
- Reporting, Quarterly Business Reviews
- Problem Management (Root Cause/Corrective Action)
- Budgeting
Compass Platform:
- Managed Firewalls and Web Filtering
- Image-Based Online Backup
- Managed Anti-Virus & Anti-Malware
- Managed Wireless
- Managed Security
- Patch Management
- 24/7 Proactive Monitoring
Operational Services:
- Help Desk Support
- Hardware Support
- Software Support
- User Rights and Account Management
- Performance and App Troubleshooting
- Health Checks
- Cloud Platform Management
- Usage Forecasting
- Capacity Planning
- Application Management and Updates
CompassComplementary (Remote Management)
Support My IT Department
The CompassComplementary package is structured for clients who have an on-site IT department, however, they need additional support and expertise from a Managed IT partner. CompassComplementary includes the same CIO Services offered in the CompassComplete package in addition to Managed Network and Managed Security services.
What makes this package unique is it supplements your existing IT practices and staff to provide a more comprehensive IT strategy. We tailor CompassComplementary services to meet your individual needs and fill any gaps your team lacks time or expertise to focus on.
