Managed VoIP

Does your current phone system fall short? Does it keep you from meeting the demands of your business? Do you find your company missing calls or losing sales due to a lack of functionality or features? A new Voice over IP (VoIP) telephone system from CompassMSP may be in order.

Voice over Internet Protocol (VoIP) technology refers to a series of transmission capabilities that enable communication over the Internet. For businesses, Managed VoIP integrates voice and data traffic into one physical network, resulting in a more flexible, cost-effective and progressive telecommunication solution.

Managed VoIP services utilize cloud-based hosting, therefore eliminating the traditional PBX hardware. This also enables the phone system to continue to grow with your company. Additional lines, feature upgrades, and software updates are instantaneous with the click of a button! With our Managed VoIP services, you can rest assured that your business needs will be met and far exceeded.

Managed VoIP Services

CompassVoIP

CIO Services:

  • Architecture/Design (e.g. Dial Plan Development)
  • Service Management & Continuous Improvement
  • Technology Trends, Analysis & Benefits
  • Vendor Management
  • Technology Procurement
  • Asset/License Management
  • Reporting, Quarterly Business Reviews
  • Problem Management (Root Cause/Corrective Action)
  • Budgeting

Compass Platform:

  • Hosted/On-Premise PBX and Call Center Hardware & Software Licensing
  • Headsets & Teleconference Equipment
  • Direct Line & Extension (DID) Management
  • Number Porting
  • NUC/MiniPC Remote Client
  • High-Speed Internet (Metro-E) Circuit
  • Dedicated PoE (Power over Ethernet) Network Switch
  • Phone & CRM Integration with Vendor Support

Operational Services:

  • Help Desk Support
  • User Roles and Account Management
  • Performance and App Troubleshooting
  • Proactive Monitoring
  • Health Checks
  • Security Management
  • PC and Server or Platform Management
  • Usage Forecasting
  • Capacity Planning
  • Application Management and Updates
  • Backup and Disaster Recovery
  • Patching, Updates and Password Resets
  • Extension Moves/Add/Changes
  • Implement Configuration and Security Policies
  • Onsite and Remote Service

Benefits

Cost Effective
VoIP provides significant cost-savings compared to traditional phone systems by leveraging your internet service for phone calls.
Scalable
VoIP systems easily adapt to accommodate changes in employees and locations, making new hires and office relocations easier than ever.
Flexible
Calls are received over the Internet, meaning you can accept calls at your desk, from home or via mobile device.
Collaborative
VoIP enables quick and easy conferencing so that you can set up a conference with a whole team communicating in real time.

Ready for Managed VoIP?

Find out how we can leverage VoIP to transform your business operations. Experience mobility and flexibility combined with world-class customer service.