The Basics: What is a Managed Service Provider?

September 20, 2018 0 News & Blogs

Managed Service Providers (MSP), or IT providers, play an important role in the business world. Why? Because by giving companies around-the-clock IT support, they allow companies to focus on what they need to focus on: their business. The benefits of partnering with an IT service provider go beyond the scope of day-to-day technical operations, fixing issues as they arise. By hiring an MSP, company executives get an IT partner which provides immediate tech support for their business—right when they need it—as well as a guaranteed point of contact, friendly and personal service, an understanding of what technology and IT solutions are best for their business, as well as protection against cyber threats like viruses, malware, phishing, ransomware and more.

It goes without saying that hiring a Managed Service Provider makes life easier for company executives. With an MSP managing the technical side of things, businesses can reduce cybersecurity risks, increase productivity, improve their level of customer service, and ultimately get the most out of their IT spending.


The Evolution of MSPs

In the 1990s, Managed Service Providers mainly offered break/fix models, where the MSP would do one-off technology service jobs when the client needed it, and the client would pay for it on a per-project basis. Of course, as the technology world boomed, that model couldn’t keep up. Instead, IT providers began coming up with detailed service-level agreements that included services like remote IT support, cybersecurity, and around the clock monitoring services, all for a flat fee. This managed service model continued to evolve, and it’s what many IT providers still offer today.


What Services Can an MSP Provide?

Managed Service Providers offer a range of services, like cybersecurity, remote support, cloud hosting, IT operations and more. You can also task IT providers with identifying any areas of need your business technology might have. Technology is always changing, and with the right IT provider, you can make sure your company always stays ahead of the curve.


The Cost of Managed Service Providers

There are three pricing models: per incident, a la carte or per seat. “Per incident” pricing is similar to a break/fix approach—you hire and pay for assistance on a per-project basis. “A la carte” pricing gives companies the opportunity to just pay for what they need. “Per seat” pricing is a type of bundled pricing where you can pay a flat fee for a whole range of services. This is good for two reasons. First, it gives you the best bang for your buck, and second, it ensures that someone is always looking after your technology, even after you’ve clocked out for the day.


Do I Need to Partner with a Managed Service Provider?

In one word? Yes. Here’s why: Managed Service Providers both protect your company from cyber attacks and keep your technology current with state-of-the-art equipment and processes. IT providers also ensure that you always have someone there to handle any technology issues you might have, as they arise and work with you to ensure you get the most out of your IT spend including maximum uptime.

The business world is highly competitive, and partnering with an IT provider helps you stay ahead of the competition. Plus, with its flat fee structure, you can budget for most of your technology needs and avoid surprise costs.


What Happens When I Contact an MSP?

The first thing you need to do is tell your IT provider the unique needs of your business. From there, you can establish a mutual working relationship and begin onboarding with your Managed Services Provider. There are six parts to the onboarding process: assessment, evaluation, quotation, agreement, implementation and completion. Your onboarding will be completed according to a strict timeline, after which your MSP will begin implementing the services you both agreed that you need.


The Benefits of Hiring an MSP

The benefits of hiring an MSP are countless; but principal among them are saved time and resources, company scalability, employee productivity and access to the latest technology. A good Managed Service Provider will also ensure that your business has the security updates it needs to keep your company resources protected.


Choosing to partner with an IT provider is essential in today’s workplace. At CompassMSP, a leading IT provider for businesses, we are committed to providing only the best customer service and creating positive, long-term relationships with all clients. By partnering with us, you can rest assured that your business objectives are our top priority.

Want to learn more? We’d love to hear from you. Please feel free to contact us here and we’ll happily answer any questions you might have.

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